Merry Maids of Sutton Coldfield employee, Mandy Edwards picked up the Highly Commended for Employee of the Year Award at the national conference for ServiceMaster limited held in June of this year.
Merry Maids of Sutton Coldfield offers premier domestic cleaning services throughout Sutton Coldfield, Lichfield, Tamworth and Walsall and has been operating since 1999.
The company, owned by Helen Bielbyand Becky Hewitt, is a franchise of ServiceMaster Limited and has been in Helens family since 1999. In 2011 Helen’s parents retired and she took over, along with colleague Becky.
Along with picking up the award for Highly Commended for Employee of the Year, the business has also had notable steady growth throughout the previous 12 months.
When asked why Mandy deserved to win the award, Helen said: “Mandy has been working with us for just over 5 years. During this time, she has progressed from Maid to Captain and now into her current position. The unique way that we run our business means the majority of day to day work falls to her. “
“Mandy works tirelessly to promote our business. She manages the teams’ activities and consistently hits her targets for winning new jobs. This has significantly contributed to the growth of the business in the past year, which has been the most challenging period in the 8 years since Becky and I took over the business. Continued Helen
“She is truly mine and Becky’s ‘right hand man’ and the business, staff and ourselves would struggle without her. “Finished Helen
Picking up these awards are no easy task, and ServiceMaster do all they can to recognise the hard work and dedication of each franchisee. The aim of the awards is not only to recognise the work that goes into franchising, but also recognise when a business has done something truly outstanding.
The conference was held in Leicester and consisted of networking events, presentations and talks, with the awards finishing the day off.
Managing Director of ServiceMaster, Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.”
Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the Summer Summit conference allowed this to happen.
Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.
“Running a domestic cleaning business has many aspects, dealing with customers wants and needs, employee issues (specifically recruiting suitable people), marketing in a new digital world and everything in-between! It’s a 24-hour job but rewarding providing you put the resource and effort in. Said Helen
“Over the next 12 months we would like to increase our growth by increasing our customer base and continue to be a great place to work. We are also continuing our charity work, which we like to put back into the community.
Our chosen charity is Pathway in Lichfield which supports victims of domestic abuse. We have already donated a Premier Clean service to be auctioned in September to raise money for such a worthwhile cause.” Finished Helen