Merry Maids Kingston Win Franchisee of The Year Award

A Kingston based cleaning company is celebrating after collecting one of the most prestigious business awards in franchising.

 

Merry Maids of Kingston are left celebrating after scooping one of the most prestigious awards, the Dallen Peterson – Franchisee of the year award at ServiceMaster Ltd.’s annual business awards ceremony.

Merry Maids of Kingston, is a franchise of ServiceMaster, owned and managed by Gary Rolfe and has been successfully cleaning homes in the area since 2017.

 

Gary commented “I am still in shock that I won in all honesty! I am overwhelmed to have received this award, particularly so early on in my business. However, winning has given me enormous confidence that I can smash my targets for the next 12 months.

 

“Things have changed quite considerably over the last 12 months for both my business and within the network. I no longer say no to any job, whatever that is. I think in the early days of my business I was scared to tackle something different or awkward whereas now I just jump in with both feet and give it a whirl! We have tackled some extreme cleans and 8-bedroom houses – my moto is, if you don’t try, you will never know if you can do it!” Said Gary

 

The Franchisee of the Year 2018 is the most prestigious award and a pinnacle achievement within the ServiceMaster Franchisee network. It is awarded to one franchisee who has displayed the highest achievement in the pursuit of excellence and professional management in the ServiceMaster tradition.

 

When asked what Gary felt added to him winning Franchisee of the Year he said:

 

“I think having a great team of staff, alongside organisation is a key asset to have in any business and its one I definitely didn’t have in the early stages of my business. I remember back to when I first started and I began visiting other business owners, it dawned on me how unorganised I was – whereas now my office and storage units are completely different – I always try to think ‘Clear Clutter, make space for you!’

 

“I also have a very positive relationship with my clients. I truly believe building lasting relationships really ensures you have a lasting and sustainable business to work with.” Added Gary

 

Winning Franchisee of the Year is and outstanding achievement and one not to be taken lightly – it requires hard work and dedication from business owners. Winners also get the opportunity to visit the ServiceMaster conference held in the US each year.

 

Managing Director of ServiceMaster, Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.

 

“We recognise achievements in the categories of Growth, People, Customer and Invest, these headings form part of our organisational “North Star” which we use as is a simple guide to cultural performance and strategic execution for all stakeholders across our community.

 

“We recognise the big obvious stuff like customer service accolades, established franchisees that have grown their revenues by in excess of £1m+, and new franchisees that have got great results from their start up, and beaten their financial projections” Finished Alan

 

Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

 

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

“I have had many notable highs in the last year and this is the icing on the cake. Early in January I had set myself monthly targets which helped me enormously. We smashed these targets but twelve months ago, these targets seemed impossible. I would like to thank my staff, for all their hard work and commitment to helping us achieve these numbers but also all the members of the IRC who have given me great encouragement and support, and also everyone at Head Office.” Finished Gary

“As the Brand Manager for Merry Maids it is one of the great privileges of my role to reward businesses that have achieved great things in the past year.

 

“Life is tough in business these days and most business owners, have their head down and get on with the job in hand, so when they can see the rewards for their efforts, it not only keeps them motivated to continue on that trajectory, it also inspires and motivates other owners to aspire to the same level. Gary is a prime example of sheer hard work and determination to

 

“I would like to say huge congratulations to all the award winners, they are all well deserved.” Finished Merry Maids brand manager, Steve Morris

Local business looking after local charities

A local Merry Maids business has granted his own Christmas wish to two charities in a vow to help the local community and give back.

Gary Rolfe, owner of Merry Maids of Kingston decided he wanted to do something good for the local community and give two members of the public a Christmas and New Year they wouldn’t forget in a hurry!

Late in 2018, Gary contacted the director of Stay Well Services, also based in Kingston, to show his initial interest in helping two members of the community by providing them with a free house clean.

Stay Well then worked with Gary to help select the two lucky candidates.

“I just wanted to give something back to the local community, which is why I initially contacted Stay Well. A lot of people might take a clean house for granted, but for some it’s not as simple as that and I wanted to help make it possible.” Commented Gary

Two properties were selected in the Kingston area; one that belonged to an elderly gentleman who struggled to clean, and another belonging to a young mother who suffers with ME, and finds everyday tasks like cleaning difficult.

Both customers were absolutely delighted with their cleans and were extremely impressed with the Merry Maids Team for helping them have a lovely clean house for Christmas.

For more information about Merry Maids of Kingston, visit www.merrymaids.co.uk/Kingston or contact: 020 8287 1481

Kingston Merry Maids Celebrating Award

Kingston Merry Maids are celebrating after picking up a prestigious award for their staff members.

Merry Maids of Kingston owner, Gary Rolfe picked up the two awards at the national conference for ServiceMaster limited held in June of this year.

Merry Maids Kingston Award

Merry Maids of Kingston covers Kingston Upton Thames, Richmond, Wimbledon, Putney, Wandsworth, Kew, Coombe, Ham and East Sheen and has been operating since 2017.

Along with picking up the award for Rookie of the year, which celebrates outstanding new franchisee’s, the business has also had notable steady growth throughout the previous 12 months.

Picking up these awards are no easy task, and ServiceMaster do all they can to recognise the hard work and dedication of each franchisee. The aim of the awards is not only to recognise the work that goes into franchising, but also recognise when a business has done something truly outstanding.

The conference was held in Leicester and consisted of networking events, presentations and talks, with the awards finishing the day off.

Managing Director of ServiceMaster, Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.”

Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

“I’ve made a conscious effort to continuously hit targets throughout the last 12-months. It’s something that I find motivating and this month I hit £10k 3 months earlier than anticipated so I’m thrilled with that.

“Obviously it’s a great achievement to pick up the ‘Best Newbie’ award this year, and the next year will now be spent building on that.” Added Gary

ServiceMaster has over 300 franchisees operating in close to 700 licensed areas under its brands, including Merry Maids, ServiceMaster Clean, Furniture Medic, TruGreen Professional LawnCare and Rosemary Bookkeeping. TruGreen has been recognised as a leading franchise opportunity in the Elite Franchise Top 100 franchises in the United Kingdom.

 

 

Merry Maids of South Yorkshire Celebrate 25 Years in Business and Growth Award

Merry Maids of South Yorkshire Celebrate 25 Years in Business and Prestigious Merry Maids Growth Award

Mike and Carol Fargher of Merry Maids South Yorkshire are celebrating after receiving their 25 year Service Pin as a ServiceMaster franchise and a North Star Growth Award for the growth of their business in 2017.

All ServiceMaster franchisees are recognised for their loyalty and commitment to their respective brands by the way of a ServiceMaster Service Pin. Our franchisees wear their Service Pin’s with pride as they add reassurance and credibility to their business offering when meeting prospective customers.

As a franchise, we are grateful to those franchisees who have grown established businesses over the years, as their industry knowledge and expertise are extremely valuable to the Merry Maids franchise network.

Twenty-five years is a huge length of time to give to a business and both Mike and Carol’s efforts have not gone unrewarded, thus scooping the prestigious North Star Growth Award for the growth of their business in 2017.

It is a huge achievement to grow a business in the current economic uncertainty, especially for a luxury service such as domestic cleaning. However, Mike & Carol have worked hard to secure more customers and grow their work force in the Sheffield area adding to the local economy and helping to reduce unemployment rates.

Carol said;

The Merry Maids name is a trusted national brand that has helped our business grow ‘year on year’ in the Sheffield region. 

Our ongoing success has created employment in the local area and our child friendly working hours always attract many applicants whenever we are looking to expand our workforce. 

Over the last 25 years our teams of Merry Maids have helped build the excellent reputation that Merry Maids  of South Yorkshire enjoys today for providing reliability and service. 
We look forward to carrying on growing our ‘Merry Maids’ business in the future.

Our Franchise Recruitment Marketing Manager, Emma Nicholson took great pleasure in visiting her most local Merry Maids franchisee to present the Service Pin and Growth Award.

Emma said;

Nothing makes me prouder than being able to present not only a Service Pin for 25 years, but also an award for Growth. It’s such a milestone to reach and an achievement to receive and I’m honoured to be able to present them.

Merry Maids has been established in the UK for almost 40 years and provides domestic cleaning services to homes through individually owned and operated franchised businesses.

For a FREE, no obligation quotation for home cleaning services in South Yorkshire, visit their website www.merrymaids.co.uk/south-yorkshire or call 0114 272 2655 today!

A Croydon based cleaning company is celebrating after collecting one of the most prestigious business awards.

Merry Maids of Croydon scooped the North Star Growth award, and more prestigiously, the Dallen Peterson, Franchisee of the year award.

Merry Maids of Croydon, is a franchise of ServiceMaster, owned and managed by Debbie Walker and has been successfully cleaning homes in the area since 2003.

Debbie commented “I am delighted to have won the award and very proud of my team who work very hard to offer our clients the best service we can. I am looking forward to going to America to see how a Merry Maids business operate there “

The Franchisee of the Year 2017 is the most prestigious award and a pinnacle achievement within the ServiceMaster Franchisee network. It is awarded to one franchisee who has displayed the highest achievement in the pursuit of excellence and professional management in the ServiceMaster tradition.

 

“The last 12 months have just been great. We’ve celebrated 2 members of staff working for Merry Maids of Croydon for 10 years, which in this day and age is fantastic. We have also increased our work force by 15%. Additionally, we have continued our work as Dementia Friends and are proud to be able to continue this. It is very important to our business that we understand the needs of the families we work with.  I would say we are definitely a community orientated business that take pride in working within the community and helping families.” Added Debbie

Picking up one award is an achievement, but to go on and win Franchisee of the Year is and outstanding achievement. Winners also get the opportunity to visit the ServiceMaster conference held in the US each year.

 

Managing Director of ServiceMaster, Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.

“We recognise achievements in the categories of Growth, People, Customer and Invest, these headings form part of our organisational “North Star” which we use as is a simple guide to cultural performance and strategic execution for all stakeholders across our community.

“We recognise the big obvious stuff like customer service accolades, established franchisees that have grown their revenues by in excess of £1m+, and new franchisees that have got great results from their start up, and beaten their financial projections” Finished Alan

Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

“As a family business working for families, we are thrilled to have won, but it simply wouldn’t be possible without our staff .I feel they all need a special thank you. Merry Maids of Croydon constantly strives hard to offer great customer service and a community friendly approach.

 

“Of course, our goals over the next 12 months are to grow but also to continue to offer an excellent service to our clients especially continuing to develop in certain sectors – working with clients with dementia and  the elderly that wish to stay living at home  .” Finished Debbie

“As the Brand Manager for Merry Maids it is one of the great privileges of my role to reward businesses that have achieved great things in the past year.

“Life is tough in business these days and most business owners, have their head down and get on with the job in hand, so when they can see the rewards for their efforts, it not only keeps them motivated to continue on that trajectory, it also inspires and motivates other owners to aspire to the same level. Debbie is a prime example of sheer hard work and determination to

“I would like to say huge congratulations to all the award winners, they are all well deserved.” Finished Merry Maids brand manager, Catriona Berry

A Sutton Coldfield based cleaning company is celebrating after picking up a prestigious award for their staff members.

Merry Maids of Sutton Coldfield employee, Mandy Edwards picked up the Highly Commended for Employee of the Year Award at the national conference for ServiceMaster limited held in June of this year.

Merry Maids of Sutton Coldfield offers premier domestic cleaning services throughout Sutton Coldfield, Lichfield, Tamworth and Walsall and has been operating since 1999.

The company, owned by Helen Bielbyand Becky Hewitt, is a franchise of ServiceMaster Limited and has been in Helens family since 1999. In 2011 Helen’s parents retired and she took over, along with colleague Becky.

Along with picking up the award for Highly Commended for Employee of the Year, the business has also had notable steady growth throughout the previous 12 months.

When asked why Mandy deserved to win the award, Helen said: “Mandy has been working with us for just over 5 years. During this time, she has progressed from Maid to Captain and now into her current position. The unique way that we run our business means the majority of day to day work falls to her. “

“Mandy works tirelessly to promote our business. She manages the teams’ activities and consistently hits her targets for winning new jobs. This has significantly contributed to the growth of the business in the past year, which has been the most challenging period in the 8 years since Becky and I took over the business. Continued Helen

“She is truly mine and Becky’s ‘right hand man’ and the business, staff and ourselves would struggle without her. “Finished Helen

Picking up these awards are no easy task, and ServiceMaster do all they can to recognise the hard work and dedication of each franchisee. The aim of the awards is not only to recognise the work that goes into franchising, but also recognise when a business has done something truly outstanding.

The conference was held in Leicester and consisted of networking events, presentations and talks, with the awards finishing the day off.

 

Managing Director of ServiceMaster, Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.”

Recognising some of the less obvious, but nonetheless culturally vital parts of franchising is imperative to ServiceMaster and the Summer Summit conference allowed this to happen.

Awards were given for not only growth, but also to those that have given back to their community, or employees of franchisees that have demonstrated their commitment to the brand attributes engaging in initiatives and actions with colleagues and customers well beyond their job description, very often in their own time at their own expense.

“Running a domestic cleaning business has many aspects, dealing with customers wants and needs, employee issues (specifically recruiting suitable people), marketing in a new digital world and everything in-between! It’s a 24-hour job but rewarding providing you put the resource and effort in. Said Helen

“Over the next 12 months we would like to increase our growth by increasing our customer base and continue to be a great place to work. We are also continuing our charity work, which we like to put back into the community.

Our chosen charity is Pathway in Lichfield which supports victims of domestic abuse. We have already donated a Premier Clean service to be auctioned in September to raise money for such a worthwhile cause.” Finished Helen

A Fylde & Preston based cleaning company is celebrating after collecting two prestigious business awards.

Merry Maids of Fylde, Blackpool & Preston scooped the North Star Growth Award, as well as office manager, Jane Lord, picking up Employee of the Year 2018 at the national conference for ServiceMaster limited held in June of this year.

Merry Maids of Fylde, Blackpool & Preston have been successfully cleaning homes in the area since 2002.  The business is owned and managed by husband and wife team, Steve & Nicky Morris.  The company currently employs a total of 29 people.

Nicky commented: “We are delighted that Jane’s valuable contribution to our business has been recognised across the Merry Maid network in the UK by the Employee of the Year award. Jane has been our Office Manager for over 6 years and is the first point of contact for new customers as well as existing customers. She is calm, professional and friendly which gives the right impression of our business.  Jane is also totally reliable and we can trust her to run things in our absence.  This is vital for small business owners to have someone they can rely on to take responsibility when required.”

Having traded for over 16 years now, the business has high aspirations for the next 12-months and hopes to increase their growth rate again. Earlier this year they expanded by purchasing and moving into their new unit on the Enterprise Zone at Blackpool Airport.

Nicky added “We would like to take this opportunity to thank our hardworking and conscientious staff for their help in growing the business.”

Picking up these awards is no easy task, and ServiceMaster do all they can to recognise the hard work and dedication of each franchisee. The aim of the awards is not only to recognise the work that goes into franchising, but also to recognise when a business has done something truly outstanding.

The conference was held in Leicester and consisted of networking events, presentations and talks, with the awards finishing the day off.

Managing Director of ServiceMaster, Alan Lewin said: “It was great to see so many of our franchise community and suppliers gathered together to engage in the Summer Summit event. I am always appreciative of the commitment that our franchisees and suppliers make in taking a day out of their business to invest time with peers, colleagues & the franchise support team at ServiceMaster.”

Fresh start for Merry Maids of Wakefield & South Leeds

A former banker has entered the world of domestic cleaning in Wakefield and South Leeds and has vowed to exceed customer expectations in her new venture.

Gina Glendinning of Wakefield, is the new owner of Merry Maids of Wakefield and South Leeds, which is a franchise of ServiceMaster, after leaving a 30-year corporate banking career with HSBC. Merry Maids has been trading across Wakefield and South Leeds for nearly 20 years but was founded in the US in 1979.

Mrs Glendinning, director, Merry Maids of Wakefield and South Leeds said: “I knew that when I left the world of corporate banking I wanted to run my own business and the Merry Maids opportunity looked too good to be true. There is already a fantastic business with some incredibly hard-working staff and I’m all about the customer service, which is where I plan to add some real value.

“The Merry Maids brand name already holds a fantastic reputation both locally and nationally and I am hoping my small business will soon become a big business and a fantastic place to work.”

There are currently around 70 local Merry Maids businesses in the UK and over 600 across the US, Canada and Japan.

Merry Maids brand operations manager, Catriona Berry added: “Gina’s experience and desire to succeed will stand her in great stead to build a fantastic business. We’re excited to witness the expected growth of Merry Maids of Wakefield and South Leeds in the near future.”

Merry Maids offers weekly, bi-weekly, four-weekly or one-off spring cleans to residents. For job opportunities with Merry Maids of Stratford, visit merrymaids.co.uk/wakefield 

New jobs in Guildford as cleaning company launches

An entrepreneur has relocated from Greece to Guildford to launch a domestic cleaning franchise and is recruiting for staff to join the new business.

Efi Mandaliou, left her management career in Greece to start Merry Maids of Guildford, one of the UK’s leading franchised cleaning companies. The business is already cleaning for 32 regular customers and is already advertising for new staff within the town.

Efi said: “My aim is to grow a local, sustainable business for my family’s future and at the same time, recruit local staff to serve local people. I’m excited about this opportunity and building a reputation in the town for reliable, quality cleaning services.”

Merry Maids is a franchise of ServiceMaster Ltd, which has been operating in the UK for nearly 60 years. There are currently around 70 local Merry Maids businesses in the UK and over 600 across the US, Canada and Japan.

Merry Maids brand operations manager, Catriona Berry added: “Efi has made a fantastic start to her business journey and there are some really exciting things to come for Guildford. We wish her all the best.”

Merry Maids offers weekly, bi-weekly, four-weekly or one-off spring cleans to residents. For job opportunities with Merry Maids of Stratford, visit merrymaids.co.uk/guildford

Cleaning up: West Midlands franchise wins top award for the second time

A domestic cleaning franchise operating across the West Midlands has beaten over 70 other businesses to the top award within the national franchise network it operates in, for the second time.

Merry Maids of Dudley, Solihull, Birmingham South and Wolverhampton owners Tom and Julie Jackson, franchisees of ServiceMaster Limited picked up the Dallen Peterson Founders Award as a result of outstanding business growth and commitment to customer service. The award is the most prestigious within the Merry Maids network and is the pinnacle of achievement for the franchised business.

Tom and Julie Jackson have provided domestic cleaning services to residents across West Midlands for 15 years and won the same award in 2011.

Tom Jackson, director, said: “We’re delighted to have received the award for a second time. We’ve been working hard to grow our business and continue to provide a fantastic service to our customer base and this recognition is testament to that hard work.”

Julie Jackson, director, added: “The credit for this award is due to our team who continue to put the work in and delight our customers at each and every visit, so well done to them.”

Merry Maids brand operations manager, Catriona Berry added: “Merry Maids of Dudley has displayed the highest achievement in the pursuit of excellence and professional management in the Merry Maids tradition. Tom and Julie and their team have shown superb results and they are a real asset to the franchise network.”

Winners of the Dallen Peterson Founders Award receive an all-expenses paid trip to the ServiceMaster Partners Achievement Seminar, held in the US in 2018. Merry Maids is a franchise of ServiceMaster Limited, which was founded in the UK In 1959.